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Customer Reviews

We pride ourselves on the service we provide to our customers. Below you can view a selection of our reviews from our satisfied customers. Further reviews can be found on third party websites such as TrustPilot.

16 Seat Minibus

Kayley R

Thame

Travelled on the 10th of December, 2016

I had a very positive experience with SMC. From pricing, to confirmation and organisation everything was great. Bus driver arrived on time and he was good – couldn’t have been any better.

30 Seat Coach

Jill B

Southampton

Travelled on the 9th of December, 2016

Very good service. Always helpful when having to make amendments to the booking. Drivers polite and helpful.

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10 Seat Minibus

Nicola C

Aberdare

Travelled on the 9th of December, 2016

Very pleased with the service we received. The customer service was excellent from the outset .The driver was patient and pleasant. Will definitely be booking again!

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30 Seat Coach

Martina Q

Weybridge

Travelled on the 9th of December, 2016

Excellent Service! Very positive experience. Lovely coach, careful and friendly driver. Would recommend.

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16 Seat Minibus

Alex M

Southampton

Travelled on the 9th of December, 2016

Both drivers were absolutely fantastic and couldn’t recommend them enough. The driver put up with us being a bit loud on the way there as was brilliant dropped us right at the door. Would 100% use and recommend you again!

16 Seat Minibus

Helen M

Twickenham Stadium

Travelled on the 8th of December, 2016

SMC were the 3rd hire company I approached to take a party of 13 from Bedfordshire to Twickenham on the 8th December 2016. I submitted the detail of what we were after via email and got a response and quote later that day (even though it was a Saturday and the office was shut). I rang on Monday to accept the quote and pay the deposit. I received a recept via email and was reminded of the procedure re payment of the balance 7 days before travel- as discussed on the phone. I was reminded via email that the balance would be due about 2 weeks before travel. When I paid, this was confirmed by email. On the day the coach appeared bang on time and the driver cheerfully waited with us for the final member of the party to arrive. The coach was clean and onboard wifi was a bonus. Pick up for the home journey was as arranged with the driver. Word of advice: it is down to the hirer to make parking arrangements if that is appropriate. We had! So, would we use SMC again: yes.

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29 Seat Coach

Lewis H

Glasgow

Travelled on the 8th of December, 2016

love mark, mark is such a cool guy great trip

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16 Seater Minibus

Victoria C

London

Travelled on the 8th of December, 2016

Stress free & perfect! Was planning our trip to our works Christmas event and from the very beginning to the very end I received great service. All emails where answered so quick and provided all the info needed. The driver was punctual, helpful and the mini bus was clean, tidy and a very comfortable ride. We look forward to our next event when we can hire you guys again. Great Job.

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16 Seat Minibus

Rik P

Shepards Bush Empire

Travelled on the 3rd of December, 2016

No hassle,great service! Hassle free booking from start to finish. Picked up on time and by a friendly and courteous driver who was professional at all times,even going out of his way to accommodate our needs. I would definitely use this service again .

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30 Seat Coach

Jackie S

Newcastle

Travelled on the 3rd of December, 2016

First class! Very prompt and professional. Coach very clean and comfortable Driver very friendly

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43 Seat Coach

Carol L

Nottingham

Travelled on the 3rd of December, 2016

Excellent choice! SMC Coach hire was a great choice. Great presented coach, fantastic coach driver, nothing too much trouble, and excellent driver. Would recommend using.

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12 Seat Minibus

Donna S

Tatton Park

Travelled on the 3rd of December, 2016

Fantastic coach company, superb communication, friendly drivers 5 star service, highly recommended!

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10 Seat Minibus

Lauren K

Nottingham

Travelled on the 3rd of December, 2016

We had a fantastic night made all the better by having a friendly driver. Who was on time and happy to drop everybody off outside their doors and making sure they got in safely.

49 Seat Coach

Samina

Manchester

Travelled on the 3rd of December, 2016

As usual, we are never disappointed with your service. We used SMC to take a large group to Birmingham earlier this year and we also booked this November to go to Manchester from Scotland. the service on both trips so far have excellent and a good reasonable price.

14 Seat Minibus

Sue C

Gravesend

Travelled on the 2nd of December, 2016

Thank you to SMC for getting us to Ebbsfleet on time for our day trip to Paris. The drivers were very professional and polite

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49 Seat Executive Coach

Peter H

London

Travelled on the 26th of November, 2016

Brilliant! Highly Recommend

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20 Seat Midi Coach

Craig S

Sheffield

Travelled on the 26th of November, 2016

Great party coach and great driver thks to the driver ky all the party said you made the trip to the greyhounds and back rock

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50 Seat Coach

AJ

London

Travelled on the 26th of November, 2016

The coach trip from Bristol, Chippenham to London and returning on the same day, was a great success for those that went. Your company provided a good service and it was a pleasure doing business with you. We will definitely consider your coach company for future journeys going forwards.

14 Seat Minibus

Anne W

Cirencester

Travelled on the 25th of November, 2016

Staff Party - SMC were great from start to finish, the price was about average for the area but everything else was above average. They replied promptly to every email they confirmed the details several times so I was absolutely sure I had got everything right. We had booked to go to Sapperton which is quite a way out, Ron the driver saw us across a busy main road outside our office which was great as it was dark, we arrived at our destination on time, the bus was nice and clean and comfortable. We all got back safely which was a relief, as last year the driver got lost on the way back. So many thanks to all for ensuring we had a good evening out. Would definitely use them again

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16 Seat Minibus

James B

Metrocentre, Gateshead

Travelled on the 24th of November, 2016

Excellent! I would like to thank SMC Coach Hire for a positive experience, whether it was the sales department who I talked to over the phone to book the coach or the coach driver himself who was very accommodating when several members of our party were slightly late. I had a good experience with SMC, was pleased with the price, and would book again.

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49 Seat Coach

Sharon O

Travistock

Travelled on the 23rd of November, 2016

On time, coach was very clean, would definitely recommend.

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6 Seat Minibus

Ann W

Manchester Airport

Travelled on the 22nd of November, 2016

On time, comfy clean minibus and lovely driver, couldn't have had a better start to our holidays

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23 Seat Midi Coach

James H

Scotland

Travelled on the 20th of November, 2016

Great service! Had a great experience with this firm. Great service and Would recommend it to anyone!

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16 Seat Minibus

Brian M

Ascot Races

Travelled on the 19th of November, 2016

Arrived bang on time, excellent driver, was there for departure. Brilliant!

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34 Seat Coach

Jessica B

Edinburgh

Travelled on the 18th of November, 2016

Excellent service. Right from the start we were given detailed communication about our booking. The driver called in advance of the booked time to clarify details and was courteous throughout. We will definitely use the company again.

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16 Seat Minibus

Claire W

Birmingham

Travelled on the 16th of November, 2016

Very good, bus turned up on time and no problems, would definitely recommend

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49 Seat Executive Coach

Stacy W

London

Travelled on the 14th of November, 2016

Great service with a smile 100% Satisfied! I was arranging a group traveling from the USA to London. I hired a 49-seat coach for 5 days, and only booked online 2 days prior. The vechicle was executive class and had a toilet. The vechicle has comfortable leather seat with seat back tables Despite my worry over the short notice and possible risk of scam for booking online, upon my request I was called back by Joy from SMC who attended to all my needs. Our transactions were straight to the point and all my requests were accommodated. We Paid via a credit card (in full payment) and received all necessary confirmation emails immediately after. I was informed who my driver was going to be for the first day of hire. For all five days, there was only one day when the driver showed up 10 minutes late (Day 4). There were different drivers per day but all of them were very kind and patient for all our needs. They were all kind enough to drop and pick us up wherever we asked for, and even gave tips to which places are better to go to than others. We were able to go around within the city of London and even up to Cambridge, Oxford, Stonehenge, Bath We made sure to give generous tips for all our drivers. I definitely recommend SMC, as they made my stay (first timer!) in the UK comfortable and relaxed. 100% satisfied

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100 Passengers in Two Coaches

Liz M

Newport

Travelled on the 12th of November, 2016

Prompt and professional wedding transport. SMC were excellent on my wedding day. It was the part of the day I was most worried about - getting 100 guests from the church to the wedding venue safely and quickly. But SMC did a great job - prompt and professional. Thank you.

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33 Seat Coach

Sasha R

Leeds

Travelled on the 12th of November, 2016

Brilliant! Experience was exceptional from start to finish. The driver was brilliant and arrived in plenty of time for departure and pick up. Will definitely be using the company again!

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16 Seat Minibus

Donna J

Stockport

Travelled on the 12th of November, 2016

Excellent company from start to finish I was dealt with in a professional manner and nothing was too much trouble

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